We’ll keep it brief, because a lot has happened over the past seventy-five years. Around 100,000 new Miller homes, for a start. A lot of new ideas in building technology. Loads of awards, like Major Housebuilder of the Year, Large Housebuilder of the Year, Best Sustainable Development, and Private Housebuilder of the Year. That last one’s important because it’s from First Time Buyer magazine, so it’s about real people and their experiences.
But awards are about the past. The important thing is what you can expect from us in the future.
Listening to you
Four times every year, we ask an independent research company to find out whether our customers would recommend us to friends. Our current rating is 97% positive (2012 average).
That’s about more than great houses. It’s about keeping in touch, helping you find what you want, helping you buy it once you’ve found it, telling you how the building’s coming along (by email, SMS, or the post). It’s about listening, and being there if you have a question or a problem. It’s about our incentives, offers and assistance schemes, and dedicated websites that help people in a new neighbourhood to get to know each other. Yes, we get excited by new ideas and technologies, but essentially we’re just old fashioned, home loving people.
Quality homes. In quality places
Building homes is what we do, and we do it exceptionally well. Over the past 75 years, we’ve seen what people really like about the homes we build and, well, we build on that experience.
So you know that behind the kerb appeal there’s a structure that meets the highest professional standards. You know that the beautifully proportioned rooms are impeccably finished and decorated. You know that every detail has been checked, inspected (and admired). You know all that because of the way the door feels when you open it, the crisp clean edge of the paintwork, the way your whole home just works. That’s experience.
What you may not realise, at least until you have the pleasant surprise of seeing your fuel bills, is that we are also absolutely committed to the most environmentally friendly movements in homebuilding. This means we use low-carbon construction methods (even zero carbon on occasion) but it also means that our homes are highly energy efficient in everyday life.
And finally, location location location. Some people want country quiet, some want urban convenience. All we can do is try to find the very best spot for every taste. So we try to put urban where it’s also pretty quiet and rural where it’s also pretty convenient. And the views? Well, we can’t move mountains (and wouldn’t if we could) but we will try to make sure your new home is pointing towards one if there’s one available, and something else nice if there’s not.
Service is too small a word
We think of it as a relationship. Even if it never gets beyond the electronic stage we’ll do our very best to help you find what you’re looking for, and do it as unobtrusively as we can. You choose the channels, and we go away when you ask us to.
When you visit one of our developments, though, we have a chance to meet properly and talk. We enjoy that. We’ll show you homes we think you might like (or ones very like them if they’re not finished yet) and tell you about special offers that might interest you.
If you decide to buy, we’ll help in every way we can. We can give you information about mortgages and lawyers if you want it, although we’re careful not to become too close to anyone working on your behalf because we don’t want any conflicts of interest. Then we’ll keep you informed as your new home is being built, and invite you round at the appropriate time to choose things like kitchen worktops and bathroom tiles. If you want to measure up for carpets and curtains, we’ll do our best to arrange things
When you get your keys, there’s a meeting to go over all the important stuff like stopcocks and thermostats, and we’ll also leave you full instructions. But here’s the best part. We don’t go away. We’ll leave you in peace, of course, but if you need help or advice we’ll be on hand for as long as you need us. That’s the kind of relationship we like.
Please visit us at www.millerhomes.co.uk